This Privacy Policy describes how NorthPoint Equipment Rentals LLC collects, uses, stores, and protects your personal information when you visit our website or rent equipment from any of our five New Hampshire locations.
Important Notice This Privacy Policy is a binding legal agreement. If you do not agree to the terms of this Privacy Policy, you must not use our website or services. Your continued use of our website or services after any changes to this Policy constitutes your acceptance of the revised terms.
NorthPoint Equipment Rentals LLC ("NorthPoint," "we," "us," or "our") is a New Hampshire limited liability company with its principal place of business at 130 Main Street, Ashland, NH 03217. We operate equipment rental locations across New Hampshire, including Ashland, Tilton, Hooksett, Rumney, and Colebrook.
This Privacy Policy applies to information collected through our website at northpointrentals.com, through our rental transactions, over the telephone, and through any other means by which you interact with NorthPoint. By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.
Information You Provide Directly:
Information Collected Automatically: IP address, browser type and version, operating system, pages viewed, time spent on pages, navigation paths, referring URLs, search terms, device identifiers and cookie data, and general geographic location derived from IP address.
Information from Third Parties: credit history and verification information from credit reporting agencies, insurance verification from your insurer or agent, business information from public records and commercial databases, and payment fraud prevention data from financial institutions.
NorthPoint uses your personal information solely for legitimate business purposes in connection with our equipment rental operations. We do not sell your personal information to third parties.
NorthPoint does not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Equipment Recovery Notice In the event of an equipment default, overdue rental, or suspected theft, NorthPoint reserves the right to share your personal information — including name, address, vehicle information, and job site location — with law enforcement, repossession agents, and legal counsel without prior notice to you, as permitted under our rental agreement and applicable New Hampshire law.
This section governs all text messages sent by or on behalf of NorthPoint Equipment Rentals LLC and applies in addition to, and to the extent of any conflict supersedes, any other provision of this Privacy Policy.
If you provide your mobile phone number to NorthPoint — in person at any of our five locations, by phone, or through our website — and opt in to text messaging, you consent to receive SMS/text messages related to your rental, including:
These are transactional/informational messages tied to your rental relationship with NorthPoint. We do not send marketing or promotional text messages unless you separately opt in to that specific program.
Message frequency varies based on your rental activity. You may receive up to approximately 4–8 messages per active rental transaction, depending on delivery, dispatch, and billing events associated with that rental.
Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to any text message you send or receive. NorthPoint is not responsible for any charges billed by your mobile carrier. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any message you receive from us to opt out at any time. After you send STOP, we will send a one-time confirmation text, and you will receive no further messages until you opt in again. Reply START to opt back in. Reply HELP for assistance, or contact us at (603) 375-4161 or [email protected].
You do not need to consent to receive text messages in order to rent equipment from NorthPoint, open an account, or receive any other service. You may always choose an alternate contact method — phone call or email — at intake.
NorthPoint retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Upon expiration of the applicable retention period, we will securely destroy or anonymize your personal information, subject to any legal hold obligations.
NorthPoint implements reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction, including encrypted transmission (TLS/SSL), access controls, secure physical storage, and PCI-DSS compliant payment processors.
Security Limitation No method of data transmission or storage is completely secure. NorthPoint cannot guarantee absolute security and shall not be liable for unauthorized access resulting from circumstances beyond our reasonable control, including cyberattacks or third-party data breaches.
Our website uses essential, analytics, and marketing cookies to enhance your browsing experience and analyze site traffic. Most browsers let you control or decline cookies through settings; disabling cookies may affect website functionality. We do not currently respond to browser "Do Not Track" signals.
Our website may contain links to third-party websites, including manufacturers' websites, financing providers, and insurance portals. NorthPoint is not responsible for the privacy practices or content of any third-party websites.
To exercise any of these rights, please contact us in writing using the contact information in Section 17. We will respond to verified requests within thirty (30) days.
Important Limitation A request to delete personal information does not extinguish, reduce, or otherwise affect any financial obligation you owe to NorthPoint Equipment Rentals LLC.
Our website and services are not directed to individuals under the age of eighteen (18). Rental agreements require the renter to be at least 18 years of age with a valid government-issued ID.
To the fullest extent permitted by applicable law, NorthPoint Equipment Rentals LLC shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to this Privacy Policy. NorthPoint's total cumulative liability shall not exceed the greater of one hundred dollars ($100.00) or the amount you paid to NorthPoint in the three (3) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless NorthPoint Equipment Rentals LLC from claims arising out of your violation of this Privacy Policy, misrepresentation of information provided to NorthPoint, unauthorized use of our website or services, or violation of applicable law.
This Privacy Policy is governed by the laws of the State of New Hampshire. Disputes not resolved informally shall be submitted to binding arbitration in Grafton County, New Hampshire, on an individual basis; you waive any right to participate in a class action.
NorthPoint reserves the right to modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page, and for significant changes may also post a prominent notice on our website or send an email or text message (where you have opted in).
Mail: 130 Main Street, Ashland, NH 03217
Email: [email protected]
Phone: (603) 499-7926
Hours: Monday–Friday 7:30am–5:00pm · Saturday 8:00am–12:00pm
Written requests are preferred for data access, correction, and deletion inquiries. We will respond within thirty (30) days of receiving a verified request.
NorthPoint Equipment Rentals LLC · Family-owned and operated in New Hampshire since 2024 · northpointrentals.com