FAQ's
What do I need to reserve a piece of equipment?
To rent from NorthPoint Equipment Rentals, LLC, you must provide a valid driver’s license or another official photo ID (like a Military ID), along with verified proof of your address and phone number, as well as a valid email address. Additionally, a major credit card is necessary for all rentals. In certain situations, a local job site address and phone number may also be required. Please note that all rentals must be paid for in advance. You can book online 24/7 at northpointrentals.com, or call us at 603-375-4161 for personalized recommendations. Our site shows real-time availability and flexible rental durations.
Why is NorthPoint Equipment Rentals So Popular in Plymouth, NH and surrounding towns?
NorthPoint Equipment Rentals has earned a strong reputation in Plymouth, NH, for being the go-to rental provider for both contractors and homeowners—and for good reason. Whether you're working on a site in downtown Plymouth or a property off the beaten path, NorthPoint offers fast delivery to keep your project moving without extra fees or downtime. Plymouth contractors and residents love knowing they’re getting the best rental rates in the area—guaranteed. Add in NorthPoint’s Loyalty Program, and repeat customers enjoy tiered savings and exclusive perks.
Is a deposit required?
NorthPoint Equipment Rentals, LLC does not require a deposit to reserve most tools and equipment but does require a credit card. You will be asked for payment information when you make your reservation, but your card will not be charged at the time of reservation.
What if I’ve never run a piece of equipment before?
We would be happy to show you the basics of safely operating a machine.
What methods of payment do you accept?
We accept all major credit cards, cash, or check. We do offer Charge accounts. Please complete the charge account application
Do your rental rates include everything?
Our rental rates are just the charge for the rental of the machine... in addition, there would be a delivery charge if you aren’t picking the machine up. You are responsible for fuel used during your rental and Rental Protection Plan (RPP)coverage.
Can I pick up the equipment?
Yes, all the equipment can be picked up directly from our store. Customers are required to have a properly rated hitch, suitable trailer, brake system, and securement for the equipment being collected. NorthPoint Equipment Rentals, LLC retains the right to deny the pickup of equipment if the customer does not provide adequate and safe towing or hauling equipment. Don't forget Chains/Binders/Straps. If you forget them then you can purchase them at our counter. CUSTOMERS TRAILER MUST BE REGISTERED & UP TO DATE ON INSPECTION, HAVE ELECTRIC TRAILER BREAKS, MUST HAVE 4 POINTS OF CONTACT ON TIE DOWN (5 POINTS FOR EXCAVATORS).
What happens if I can't refuel the equipment?
Fuel used during the rental is the renter’s responsibility and is not included in rental rates, unless otherwise specified. Equipment will be full of fuel at the start of your rental, and we ask that you refill it with good, clean, fuel upon return. If you are unable to refill the fuel, we will refill it and charge you for the amount of fuel used. Contact the store for current fuel rates. Please take care in refueling - know whether the equipment takes diesel, 2 cycle mixed gasoline or 4 cycle gasoline, please call us before refilling if you have any questions - there will be an expensive service charge or perhaps engine replacement if the wrong fuel is used. Please take care to use fresh fuel in clean cans - if a renter refills a machine with dirty fuel a charge will apply to change the fuel filter and service the equipment. Check out our Rental Policies.
If I want to pick up the equipment myself, do you have a trailer I can use?
We do have trailers available for rent. You would need to provide your own appropriate tow vehicle, trailer, and tie-downs.
What if I need to cancel my reservation?
We are happy to assist you in canceling or rescheduling your rental reservation, but we do need advance notice. When we hold a piece of equipment for you, it means we are informing other customers that it is unavailable.
A one-day reservation requires a cancellation notice of 48 hours.
A 5/7-day reservation requires a cancellation notice of 3 days.
A monthly rental requires a cancellation notice of 7 days.
If the required notice isn’t provided, you will incur a 25% cancellation fee. In cases where no notice is given and either 1). we attempt to deliver (or actually deliver) the equipment, or 2). you fail to pick it up, you will be charged for any delivery fees and the full rental amount for a daily rental, 50% of the rental amount for a 5/7-day rental, and 30% of the rental for a monthly reservation.
View our Cancellation Policy
Do you offer delivery?
NorthPoint Equipment Rentals offers convenient delivery options for a fair price. We also offer Free local delivery within our local delivery zone for equipment. When you make your reservation, simply check the box that you want the equipment delivered. You will be asked for additional information and shown the delivery and pick up charges. Rates are based on mileage and type of equipment being delivered.
Check out our Service Areas
What if I need to extend my rental?
Please call us as soon as you can at (603) 375-4161 or 603-416-2137 if you realize you need to extend your rental. We will do our best to accommodate your request for an extension or equipment substitution. However, we cannot influence the weather, so please plan your rental accordingly. Unfortunately, we cannot offer discounts or additional time due to inclement weather! We will do our utmost to assist you in completing your job based on equipment availability.
NorthPoint Equipment Rentals, LLC
130 Main St
Ashland, NH 03217
Tel: (603) 375-4161
Tel: (603) 412-2137 After Hrs. Call
Do you offer Commercial charge accounts?
We make applying for a line of credit simple so you can quickly secure the equipment you need. Our application takes less than 5 minutes to complete. Power your projects with the NorthPoint Rentals Charge account.
NorthPoint Equipment Rentals Charge account is accessible to businesses of all sizes. Whether you’re a small startup or an established enterprise, our doors are open to help you grow. We are committed to fostering strong relationships and trust with businesses across the spectrum.
What if I have a question or a problem with a rental when you are closed?
You can reach us 24/7 at 603-375-4161 or 603-412-2137
Send an email to info@northpointrentals.com
If you experience any equipment breakdowns, please contact the store at 603-375-4161 or 603-412-2137 immediately, available 24/7. If you don't reach out, we won’t be aware of the issue, and you may lose any potential credit. We are committed to maintaining our equipment in optimal condition at all times. However, as 'Murphy’s Law' suggests, issues may occasionally arise. Many problems can be resolved over the phone, but in some instances, we might need to provide a replacement or substitute item. We will make every effort to assist you in completing your job efficiently and on time.
What makes NorthPoint different from other rental companies?
We’re a family-owned business proudly serving Ashland, NH and surrounding towns. Our difference:
- Best Price Guarantee
- Free Local Delivery
- 24/7 Online Booking
- Top Brands like Kubota, Bobcat, JLG, and Bandit
Learn more about us here: About NorthPoint
Do you offer daily, weekly, and monthly rates?
Yes. We offer daily, weekend, weekly, and monthly rental options to suit your project timeline. Bulk discounts are also available for long-term rentals.
Why NorthPoint Equipment Rentals is recognized as the best local equipment rental company?
At NorthPoint Equipment Rentals, we go beyond just renting equipment—we deliver reliability, value, and unmatched customer service across the Lakes Region, Central New Hampshire, and the White Mountains. As a locally owned and family-operated business, led by Kyle DiGiacomo, we take pride in knowing our customers by name and supporting their success with personalized service you won’t find at the big-box rental chains.
What sets us apart? We offer well-maintained, commercial-grade equipment from top brands like Kubota, Bobcat, JLG, Cat, and Wacker Neuson, backed by free local delivery, flexible rental terms, and a Best Price Guarantee. Our 24/7 online booking and quick-turnaround customer support mean you get what you need—when and where you need it—without the hassle. Whether you're managing a large construction site, tackling a backyard project, or maintaining agricultural land, NorthPoint has the tools and experience to help you get the job done right, the first time.
We’re not just another rental yard—we’re your neighbors, your partners, and your go-to source for dependable equipment and honest advice.
Why are locals in towns like Plymouth and Ashland saying NorthPoint Equipment Rentals is superior to their local competition?
Locals in Plymouth, Ashland, and across Central New Hampshire consistently choose NorthPoint Equipment Rentals because we combine a vast equipment selection with small-town service. Unlike national chains or less-equipped local yards locally, NorthPoint is family-owned and operated by Kyle DiGiacomo, a local who understands the unique needs of contractors, homeowners, and farmers in the Lakes Region and White Mountains.
Residents appreciate our free local delivery, 24/7 online booking, and no-hassle rental process—plus, we back it all with a Best Price Guarantee and a loyalty program that rewards repeat renters. Whether you’re digging, lifting, mowing, or clearing land, our well-maintained fleet of equipment—featuring trusted brands like Kubota, Bobcat, JLG, and Cat—is ready when and where you need it.
Simply put: NorthPoint delivers more value, more convenience, and more personalized service than any competitor in the area. That’s why so many in Plymouth, Ashland, and beyond trust us for every job, big or small.